Current policies and procedures 2023


Oct 3, 2023

 by Rebecca Rose
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We are thankful to you for being part of our community, we want to share some of our studio etiquette with you and our policies/procedures:

Please review the following:

NO LATE ENTRIES: 
Please arrive 5-10 minutes before class begins, as doors may lock when class starts. This is because sometimes only the teacher will be at the studio and they need to lock the doors when they start the class. It is important to make this a habit as we want you to be able to participate in your class when you have signed up. If you know you will be a few minutes late, call us and we can try to have a system for you to arrive after class begins. In addition we will put a mat down for you ($2.00 charge) so that the class is not disrupted upon your entry.

RENTALS: 
Please bring your own mat/towel/Water, however if you do forget them, we have them for rental or purchase.

HOT ROOM ETIQUETTE:
Observe silence before and after a yoga class, no talking before - during or after the session. In classes where music is playing before class you are welcome to chat to your neighbours
If you are a person who sweats a lot please bring extra towels from home to clean up after yourself. Place your towels directly in a bag after cleaning up your space, as to not drip everywhere.
Must exit the hot room within 5 minutes after each class.
Leave your cell phone in a locker or at the front desk. If you are in a class with music and you have asked to bring your phone in for specially arranged purposes we may be able to accomodate this. Please respect everyone's privacy.

ENTERING/EXITING THE STUDIO:
Enter the studio no earlier than15 minutes before your class. (Sometimes the doors are open, however we kindly ask for you to please wait, if it is raining you may step into the lobby at the bottom of the stairs if the doors are open)
Exit the studio no later than 15 minutes after each class. This is critical for the staff to make sure all cleaning is done before the next class enters the building.

TYPES OF CLASSES ON THE SCHEDULE:
LIVE class: an instructor is in the classroom teaching in real time. 
VIRTUAL class: Currently we are running some of our Inferno Hot Pilates classes VIRTUALLY, where the instructor can see you LIVE at home. If you sign up VIRTUALLY you will get a link to the session (15 minutes or more before it begins), if you sign up later than that we cannot guarantee you will get the link in time. 

ON DEMAND ACCESS: 
We have a platform with over 100 recorded classes and tutorials, if you are an unlimited access member you have this available to you. Let us know if you would like the current password and log in details. 

PARKING:
Please refrain from parking in the back in the spots labelled STAFF, we need these for our team members that work longer than 2 hours at a time and cannot for that reason park on the street. We have lots of parking in the village, if none in front the overflow parking is 2 blocks down at Argyle park. 

 

PLEASE REVIEW ADMINISTRATION POLICIES:

CANCELATION/NO SHOW:
Strict class cancellation policy of 2 hours in advance applies. Late cancellation fee of $15.00 and a no show fee of $25.00. Your class will be returned to your card if you are a pass holder. If you need to cancel with less than 2 hours notice, please email the studio at midtownyogakw@gmail.com or phone us at 519-749-9888. You will not be able to cancel yourself. We of course understand emergencies and illnesses please reach out to us within 2 hours of the class start time to inform us why you were not able to attend the session (preferably before the class begins)

CREDIT CARD ON ACCOUNT: 
We require a credit card on your account to ensure these fees will be taken care of in the event of cancellations and no shows. In addition having a card on file will help to limit your touch points. 

SIGN IN: 
You must sign in at the front desk before entering the hot room. Wait in line and give the front desk staff your name. Please remember that not all staff will know your name and considering we have masks on it makes it extra difficult to determine who you are. 

WAITLIST: 
If a class is full, please add yourself to the waitlist. When a spot becomes available everyone on the waitlist gets an email and whoever signs up for the spot first gets it.

In order to stay up to date please follow us on Instagram @midtownyogakw and Facebook @midtownyogakw
​Excited to have you at your home away from home. 
Rebecca and the MYKW team